FAQ

Klarna is the provider of payment services to more than 90,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments

PAY LATER (30 DAYS AFTER DELIVERY)

• Buy now and pay later
• Klarna will send you an email reminding you to pay

PAY IN 3 (3 INTEREST FREE PAYMENTS)

• Make 3 easy payments to spread the cost
• The first payment is taken when your order is confirmed

Pay later from Klarna allows you to purchase goods from Bambino Mio but make an interest-free payment 30 days after your order has been shipped. Find out more about Klarna at www.klarna.com/uk/smoooth

Pay in 3 from Klarna allows you to pay for your Bambino Mio order over time instead of all at once. Klarna gives you the flexibility of spreading your payments into 3 equal interest-free amounts when your basket is over £35 and under £1000. Your first payment is charged when you place your order, each subsequent payment is automatically charged after 30 days and 60 days. Find out more about Klarna at www.klarna.com/uk/smoooth

To use a Klarna payment method you need to:

• Have a UK bank account
• Be 18 years of age or over
• Have a UK residential address
• Have a good track record of paying your bills

Shop Bambino Mio as normal. When you get to the checkout select either PAY LATER or PAY IN 3 as your payment method. Place your order and you're done! Once your order has been confirmed, you'll receive an email from Klarna within two days with instructions on how to pay for your order.

If you have chosen to pay by PAY LATER, you will have 30 days to complete your payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

If you have chosen to pay by PAY IN 3, your first payment is charged when you place your order and each subsequent payment is automatically charged after 30 days and 60 days.

No - neither Klarna or Bambino Mio run credit searches against you that could impact your credit rating. Klarna may run enquiries, however these wonít affect your credit scoring.

No - you do not need to sign up for a Klarna account to make a purchase.

Although PAY LATER is widely promoted it is not always universally available. The PAY LATER method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

If you are experiencing trouble choosing Klarna as your payment method, it could be due to one of the following reasons:

• You may not meet the eligibility requirements - have a UK bank account, UK residential address and be 18 years of age or over.
• Klarna may have rejected your application. We recommend choosing another type of payment method or placing an order for a smaller amount.
• You may have outstanding payments on previous Klarna orders.
• You may have missed a required field at the checkout, such as completing your date of birth or your mobile number.

*Please note that Klarna is an independent payment company and Bambino Mio have no influence over whether your payment with Klarna is accepted. If you have any trouble with using Klarna as your payment method, please contact Klarna Customer Service at www.klarna.com/uk/about-us/contact

If you haven't received your payment email from Klarna, please check your junk email folder. If this does not resolve your enquiry, please contact Klarna Customer Service at www.klarna.com/uk/customer-service

*Please note the sender of the email is Klarna and not Bambino Mio.

Klarna will cancel your outstanding amount due once your order has been cancelled. If you return an order, a refund will be processed as normal and your payment will be refunded by Klarna.

Don't worry, Klarna will send you a reminder email two days before your payment is due. If your payment is overdue you will also receive a text message and letter reminding you to make payment.

If you still have further questions about using Klarna please contact Klarna Customer Service at www.klarna.com/uk/customer-service† for a full list of FAQs and contact options.